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Home / Who We are / Return & Refund Policy

Return & Refund Policy

Cancellation/Refund Policy

(1) The customer may cancel its order with Biohippo within 24 hours of receipt of the order confirmation without any further consequences. The customer will not have any right of withdrawal, however. 
(2) In case of cancellations after 24 hours of order confirmations, Biohippo may take back the ordered products on a voluntary basis, at its own discretion, and with the issuing of an invoice of a 30% restocking fee, transport costs and any customs duties. 
(3) If the buyer has already received the products and if Biohippo agrees to a return of the products, the products must be returned in the original or appropriate packaging and with the necessary cooling. In case of cancellation, Biohippo will bear the shipping risk if the customer paid the shipping cost for receiving the product. Otherwise, the customer will be charged for shipping when returning. The customer will be charged for returned products, which are classified as defective as a result of incorrect or interrupted cooling or for other reasons at the discretion of Biohippo.

Shipping & Delivery

BioHippo products are shipped free carrier (FCA) from our shipping point. Biohippo products may ship directly from their manufacturers to the end-users, with transit times ranging from 3-10 business days. Customers are responsible for payment of duties and taxes once the parcel arrives in their addresses.

Freight or shipping charges are prepaid and added to the invoice, except as otherwise agreed in writing. Packaging, mode of dispatch and way of dispatch are chosen by Biohippo unless expressly agreed otherwise in writing. The risk of loss on all products shipped by Biohippo shall pass to purchasers upon transfer of those products to the carrier. BioHippo shall not be liable for any loss, damage or delay during the course of shipment.

Changes to Terms

Biohippo reserves the right, in its sole discretion, to change the Terms under which ebiohippo.com is offered. The most current version of the Terms will supersede all previous versions. Biohippo encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Biohippo welcomes your questions or comments regarding the Terms:

Biohippo Inc.

910 Clopper Rd, Suite 260S

Gaithersburg, Maryland 20878

Email Address:

[email protected]

Telephone number:

866 986 9598

Effective as of March 15, 2018