Policies & Legal

Biohippo respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, share, and protect information when you visit our websites, create an account, request a quote, place an order, contact our team, or otherwise interact with Biohippo’s marketplace, procurement, and research service platforms.

This policy is intended for researchers, laboratory teams, procurement professionals, suppliers, and other business users who engage with Biohippo and its related websites, including shop.biohippo.com and associated service pages.

1. Account and contact information

When you create an account, request support, submit an RFQ, or communicate with us, we may collect:

• Name
  
• Work email address
  
• Phone number
  
• Job title
  
• Institution, company, or department name
  
• Shipping and billing addresses
  
• Account login details

2. Order, quote, and transaction information

When you browse products, request pricing, place an order, or coordinate procurement activity, we may collect:

• Products or services requested
  
• RFQ and quote details
  
• Purchase order information
  
• Order history
  
• Payment status and transaction records
  
• Shipping and fulfillment details
  
• Returns, refund, or support history

3. Website and device usage information

When you use our websites, we may automatically collect technical and usage information such as:

• IP address
  
• Browser type and device type
  
• Operating system
  
• Pages visited and time spent on pages
  
• Search terms and click activity
  
• Referral source
  
• Approximate geolocation derived from IP address
  
• Session and performance data

4. Communications and support records

If you contact Biohippo by email, chat, contact form, or other channels, we may keep records of:

• Messages and inquiries
  
• Customer support history
  
• Order-related communications
  
• Supplier or purchasing follow-ups
  
• Feedback, surveys, or service-related requests

5. Supplier and business relationship information

If you are a supplier, distributor, partner, or institutional contact, we may collect business information needed to manage the relationship, including:

• Company name and business contact details
  
• Product and catalog information
  
• Commercial and onboarding records
  
• Compliance or documentation requests
  
• Contract or supplier-management communications

We use personal and business information to operate Biohippo’s websites and services, including to:

• Create and manage user accounts
  
• Provide access to products, marketplace tools, and procurement workflows
  
• Process quotes, orders, deliveries, returns, and related support requests
  
• Coordinate with suppliers, logistics partners, and service providers to fulfill customer requests
  
• Respond to questions about products, services, orders, and platform functionality
  
• Improve website performance, navigation, catalog quality, and customer experience
  
• Detect, prevent, and investigate fraud, abuse, security incidents, or policy violations
  
• Maintain records for accounting, tax, legal, and operational purposes
  
• Send service-related messages, including order confirmations, shipping updates, account notices, and support follow-ups
  
• Send marketing or promotional communications where permitted by applicable law
  

This business-purpose approach is consistent with how major scientific suppliers and procurement platforms frame privacy use cases: account administration, order fulfillment, customer support, site improvement, legal compliance, and business communications.

Write your Biohippo does not sell personal information for unrelated third-party advertising. We may share information in the following circumstances:

With suppliers and fulfillment partners

We may share relevant order, quote, shipping, and contact details with suppliers, distributors, manufacturers, or logistics providers when necessary to:

• Confirm availability
  
• Process or fulfill an order
  
• Respond to a technical or product-related inquiry
  
• Coordinate shipping, delivery, returns, or replacements
  

Because Biohippo operates in a marketplace and supplier-coordination environment, this type of limited operational sharing is important and aligned with how lab procurement platforms structure their customer and supplier workflows.

With service providers

We may share information with third-party vendors who support our business operations, such as providers of:

• Website hosting
  
• Analytics
  
• Customer support systems
  
• Payment processing
  
• CRM and communications tools
  
• Security, fraud prevention, and infrastructure services
  

These providers may only use information as needed to perform services for Biohippo, subject to contractual and legal safeguards.

For legal, regulatory, or compliance reasons

We may disclose information if required to do so by law, regulation, court order, legal process, or to protect the rights, property, or safety of Biohippo, our users, suppliers, or others.

In a business transfer

If Biohippo is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable confidentiality and legal protections.content here…

Biohippo may use cookies, pixels, tags, scripts, and similar technologies to operate our websites, remember user preferences, support account and request workflows, understand how visitors use the platform, and improve performance.

These technologies may be used to:

• Maintain secure sessions and account access
  
• Support quote requests, carts, forms, and checkout-related functions
  
• Remember preferences such as region, language, or previously viewed content
  
• Measure website traffic, usage patterns, and page performance
  
• Understand the effectiveness of marketing or email communications, where applicable
  

Depending on how our site is configured, these technologies may include essential, analytics, functionality, and marketing tools.

Users can manage cookie preferences through their browser settings and, where available, through the cookie consent tools provided on our websites. Disabling certain cookies may affect site functionality.

Depending on where you are located, Biohippo may process personal information based on one or more of the following grounds:

• Performance of a contract or steps taken before entering into a contract
  
• Legitimate business interests, such as operating, securing, and improving our services
  
• Compliance with legal obligations
  
• Consent, where required by applicable law

Depending on applicable law, you may have rights to:

• Request access to your personal information
  
• Request correction of inaccurate or incomplete information
  
• Request deletion of certain personal information
  
• Request restriction of certain processing
  
• Object to certain processing activities
  
• Withdraw consent where processing is based on consent
  
• Opt out of marketing communications
  

To exercise a privacy-related request, please contact us using the details provided below.

Biohippo retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to maintain accounts, process transactions, support customer and supplier relationships, comply with legal and financial obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal, tax, accounting, regulatory, or operational requirements.

When personal information is no longer reasonably required, Biohippo will delete, anonymize, or securely store it in accordance with applicable law and internal recordkeeping practices.

Biohippo uses reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include secure systems and infrastructure, access controls, internal procedures, and service-provider protections appropriate to the nature of the information we process.

While we work to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Biohippo’s websites may contain links to third-party websites, supplier pages, product documentation, external tools, or other resources that are not operated or controlled by Biohippo.

Product information, technical documents, certifications, safety data sheets, pricing, availability, and related materials made available through suppliers or other third parties may be provided for customer convenience and business use. While Biohippo may review or organize certain content for presentation on the platform, we do not control the privacy practices, content, or policies of third-party websites or services.

If you access third-party websites or services through links on our platform, your information may be collected and processed by those third parties under their own terms and privacy policies. We encourage users to review the privacy notices and terms of any external websites they visit.

Biohippo’s websites, products, and services are intended for business, research, institutional, and professional use. They are not directed to children, and Biohippo does not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child in a manner inconsistent with applicable law, we will take reasonable steps to delete that information.

If you believe a child may have provided personal information to Biohippo, please contact us using the details provided below.

Biohippo may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, legal requirements, or regulatory obligations.

When we make changes, we will post the updated version on this page and revise the “Last Updated” date at the top or bottom of the policy, as applicable.

Your continued use of Biohippo’s websites or services after any updates become effective will be subject to the revised Privacy Policy, to the extent permitted by applicable law.

Last Updated: 04-06-2026

Suppliers using eBioHippo to list products and services agree to provide accurate, regulatory-compliant information and promptly update changes affecting availability, safety or use.

Supplier responsibilities

• Maintain accurate product specifications, safety documentation (SDS/CoA) and storage/handling instructions.
• Clearly disclose any special licensing terms, MTAs or restricted uses.
• Respond to RFQs and order issues in a timely, professional manner.

Content moderation

We may edit, hide or remove listings that are outdated, misleading or do not align with our scientific or ethical guidelines.

We take data protection and security seriously, especially for research data, purchasing records and institutional accounts.

• Account-based access and role separation for labs and institutions.• Common industry controls for data backup and infrastructure security.• Vendor security reviews available for institutional IT and compliance teams.

If your institution requires specific documentation (DPA, DPIA support, security questionnaire), our team can provide our latest standard materials.

If you have questions about this page, need a signed agreement, or want to exercise your data rights, please reach out:

• Privacy & data: info@ebiohippo.com
• Contracts & purchasing: orders@ebiohippo.com
• General support: info@ebiohippo.com

Wire these addresses to your actual shared inboxes or ticketing system when you implement the CMS.