Refund policy
Orders may be cancelled within 24 hours of order confirmation unless the order is already being processed, fulfilled, or is designated as non-cancellable.
After 24 hours, cancellations and returns are subject to Biohippo’s approval and may be subject to:
- restocking fees
- outbound and return shipping charges
- customs or handling charges
- inspection of returned goods
- special handling requirements for temperature-sensitive or regulated items
Returned products must be in original or appropriate packaging and, where applicable, must be shipped under proper temperature or handling conditions.
Certain products may be non-returnable, including but not limited to:
- custom or special-order products
- products shipped on ice, dry ice, refrigerated, or frozen
- sterile products
- diagnostic reagents
- kits, enzymes, antibodies, media, or similar sensitive scientific products
- products that cannot be resold as new
If Biohippo or the supplier ships the wrong product, contact us promptly and we will work with you to resolve the issue.